Wishful Peony

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FAQ

Frequently Asked Questions.

01. The order

When do I receive my order?

Orders for our handcrafted soaps and bouquets are typically processed within 1–3 business days. You will see an estimated delivery date during checkout, and this same timeframe will be confirmed in your order confirmation email.

How can I cancel my order?

You can cancel your order for a full refund as long as it has not yet entered the shipping process. Once a shipping label has been generated or a bouquet has been crafted, the order can no longer be cancelled. To request a cancellation, please contact our customer service immediately.

Where can I find my invoice?

We do not automatically attach paper invoices to shipments to remain eco-friendly. You can download your invoice at any time by logging into your account on our store and viewing your Order History.

02. Shipping & Delivery

When do I receive my order?

Shipping is calculated at checkout based on the weight of your items and your distance from our New Jersey studio. We offer Free Standard Shipping on all orders over $60.

Do you ship to my state?

Yes, we ship nationwide! Please note that shipments to Zone 8 (including CA, OR, and WA) may take slightly longer (3–7 business days) and are subject to actual carrier rates.

What if my items arrive damaged?

If your soaps or bouquets are damaged during transit, please contact us within 24 hours (for flowers) or 48 hours (for soaps) with a photo of the damage. We will waive all return fees and provide a replacement or full refund.

03. Returns & Exchanges

What is your return policy for soaps?

We accept returns of unopened and unused soaps within 14 days of delivery. A flat $6.99 return shipping fee will be deducted from your refund.

Can I return a fresh flower bouquet?

Due to their perishable and custom nature, all bouquet sales are final and cannot be returned. If there is a quality issue, please reach out so we can make it right.

How does the Store Credit option work?

If you are unhappy with your soap but want to avoid the $6.99 return fee, you can choose Full Store Credit instead. We will issue you a digital gift card for the full value of your items to use on a future purchase.

04. Payments & Privacy

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay through our secure WooCommerce checkout.

Is my personal information secure?

Yes. We use SSL encryption to protect your data and do not store your full credit card details on our servers. For more details, see our Privacy Policy.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

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